SMS Policy

Last Updated: February 2026

1. Program Description CleanHyTech uses SMS (Short Message Service) to provide our customers with timely updates regarding their water filter systems. These messages include:

- Monthly service payment invoices and receipts.
- Maintenance and filter replacement reminders.
- Service appointment confirmations and updates.

2. How to Opt-In CleanHyTech collects consent through an offline, paper-based process. Customers provide their mobile phone numbers and explicit consent by signing our physical service invoice during installation or maintenance visits. By signing, you agree to receive recurring service-related messages at the number provided.

3. Message Frequency Message frequency varies based on your service schedule and billing cycle. Typically, you will receive 1–3 messages per month.

4. Message and Data Rates Message and data rates may apply for any messages sent to you from us and to us from you. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

5. How to Opt-Out (STOP) You can cancel the SMS service at any time. Just text "STOP" to our number. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us.

6. How to Get Help (HELP) If you are experiencing issues with the messaging program or need assistance, you can reply with the keyword "HELP" for more information, or reach out to us directly at cleanhytech@gmail.com or 213-675-3939.

7. Privacy Policy (No Third-Party Sharing) CleanHyTech values your privacy.
"Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties."

8. Carrier Liability Carriers are not liable for delayed or undelivered messages.